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Extraordinaryrea accepts returns of unused garden lighting and watering products within 30 days of purchase, provided the items are in their original packaging and condition.
To initiate a return:
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
For installation services, refunds are handled on a case-by-case basis. If you are not satisfied with our garden lighting or watering system installation, please contact us within 7 days of completion to discuss your concerns.
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
The following items are not eligible for return:
Products covered by manufacturer warranties should be handled according to the warranty terms. Please contact us for assistance with warranty claims for garden lighting and watering system components.
If you have questions about returns or refunds, please contact us at service@extraordinaryrea.world or visit our contact page.